Rio's Pizza & Kebab House Order online
Rio's Pizza & Kebab House

Delete your account and data

Ask Rio's Pizza & Kebab House and Chefzi to delete the personal details we hold about you from online orders, bookings, the Rio's Pizza & Kebab House app, marketing and loyalty.

Last updated 10 November 2026 · Applies to riospizzakebab.co.uk and the Rio's Pizza & Kebab House app

How to request deletion

  1. Fill in the form below with the phone number and email you used to order with Rio's Pizza & Kebab House. We use them to find your orders.
  2. Send the request. It opens your email app with the request ready to go to Chefzi, the platform that runs online ordering for Rio's Pizza & Kebab House. Just press send. You can also phone Rio's Pizza & Kebab House or email Chefzi using the contact details at the bottom of this page.
  3. We check it's you and delete your data within 30 days, usually much sooner, and confirm by email or text.

There is no app account or password to close: the Rio's Pizza & Kebab House app does not create accounts. Deleting your data covers everything Rio's Pizza & Kebab House and Chefzi hold about you from this website and the app.

What is deleted and what is kept

Deleted

  • Your name, phone number and email address on every order and booking
  • Delivery addresses and delivery instructions
  • Order notes and booking notes
  • Your email and SMS marketing subscription and contact record
  • Loyalty points and rewards linked to your phone or email

Kept (anonymous)

  • Order records with no personal details (date, dishes, totals, VAT, payment method and status), kept for up to 6 years for our accounts and tax, as UK law requires
  • Stripe's own payment records, kept by Stripe under its legal duties
  • A record that a deletion request was made and completed
  • Server security logs (IP address, time), deleted automatically within 30 days

If you have an order in progress or an open refund, we finish it first and then delete your details.

Request deletion

Sending opens your email app. Nothing is deleted until we have checked the request comes from you.

Your email app should now be open. Press send to submit your request. If nothing opened, email with your name and the phone number you used.

Data saved on your phone

The Rio's Pizza & Kebab House app saves the name, phone, email and address you type so you don't have to re-enter them. To remove them, uninstall the app or clear its storage (Settings › Apps › Rio's Pizza & Kebab House › Storage › Clear storage).

Restaurant owners

To delete a Chefzi restaurant account (restaurant, menu, orders, website and tablets), sign in at app.chefzi.co.uk/account/delete.

Contact

Read the full privacy policy.